Terms and Conditions
User Agreement
User agreement between the user (User, you) and Mytrippers India Pvt Ltd T/A www.buythistrip.com (buythistrip.com, we).
Please read these terms and conditions of use (Terms and Conditions) before using buythistrip's website (Site) and making any booking.
You consent to the Terms and Conditions when you use the Site, without qualification.
If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.
All correspondence regarding customer service or your booking should be sent to
Mytrippers India Pvt Ltd,
Buythistrip.com
54/55 Ashoka Shopping Center,
Second Floor
L T Marg,.
Mumbai 400 001
or
email to info(at)buythistrip.com
Terms and Conditions:
1. Your Contract
2. Delivery of Your Booking
3. Cancellations or Modifications by you to your Booking
4. Payment
5. Passport, Visas and Health Requirements
6. Other Generally Applicable Terms
YOUR CONTRACT
A 'booking' means any order for products or services you make on our Site which is accepted by us.
Acceptance will be made by buythistrip (and a contract concluded) when we have received full payment from you and sent a confirmation email
(from either buythistrip or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability.
WE STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY,ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER OPODO OR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY
(EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).
Travel Suppliers
Buythistrip acts as disclosed Agent for third party suppliers and for the purposes of these
terms and conditions tour operators, package holiday supplier, hotels, hotel chains and hotel aggregators,
insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'.
When you make a booking via the Site, and your preferred travel product or service is available,
the contract will be between the Travel Supplier and you. Buythistrip is not a party to the contractual relationship
Buythistrip does not assume any responsibility for the travel products and services provided
by the Travel Supplier and makes no representations or warranties (express or implied) about
the suitability or quality of travel products and services featured on the Site.
Travel Supplier Conditions
The following applies to all products or services booked via our Site:
The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage)
will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions
relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available)
and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific
Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular
Travel Supplier for full details as to the applicable terms and conditions.
You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times,
reconfirmation of flights, or other matters.
Flights
In particular, please note that in relation to air fares there are additional terms specific to that fare. For example,
'economy restricted' tickets are normally non-changeable and non-refundable. To see these fare specific rules,
click on the 'Fare Rules' section of the Delivery and Payment Page page of the booking process.
Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first
stage of a journey could invalidate the rest of the ticket.
Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior
to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm
your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings.
While Buythistrip, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any
reasonable assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests.
Buythistrip has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats
will be available on departure.
Buythistrip is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route.
A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route
for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified
both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules,
type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops
en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel.
If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either
sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats.
Generally children aged 2 years or more must occupy a seat.
1. General
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered.
Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.
In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Buythistrip does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
2. DELIVERY OF YOUR BOOKING
The following applies to all products or services booked via our Site:
E-tickets
During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. Buythistrip cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
Ticket Delivery
Buythistrip rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
Please note that Buythistrip does not deliver paper tickets outside the India. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with Buythistrip or another agent, then it is your responsibility to advise us that
you need tickets from us by a certain time. Buythistrip would recommend that you do this before completing the booking. This will help us decide if express delivery is required.
Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with.
3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so,
will depend on the specific Travel Supplier's or hotel's terms and conditions.
It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.
For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the Buythistrip call centre on +91 22 22643080 or emailing us info(at)buythistrip.com.
For hotel bookings not part of a package provided by a Travel Supplier, we recommend that you cancel or modify your booking through the Site in accordance with the hotel's specific terms and conditions, which will be set out in your confirmation email.
Where you make a modification on the Site, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.
In some circumstances, Buythistrip or the Travel Supplier may be unable to cancel or modify a travel
product or service unless we receive a written request together with payment of any extra fees and associated charges.
Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled
by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time (4 hours prior to departure), we strongly recommend that you phone Buythistrip and obtain written email confirmation to that change before electing not to travel on the original flight.
For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Buythistrip reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), Buythistrip reserves the right to charge you an administration fee of Rs 250 per person to cover the administration costs incurred by Buythistrip. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation.
If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accept the e-voucher or discount terms and conditions. Should you make any change to a confirmed booking which was originally made using an e-voucher or discount, that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used.
4. PAYMENT
Full payment for all holidays, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions.
The timing and collection of payment for hotels depends on each individual hotel's terms and conditions.
The timing of payment will normally be in one of three ways:
(i) full payment at time of booking,
(ii) deposit at time of booking with remainder payable on checkout,
(iii) full payment on checkout.
In order to ascertain which applies to your booking, please refer to the 'Payment Summary'
when making your booking or see your confirmation email.
The collector of payment will be either Buythistrip, the Travel Supplier, the hotel or its representative.
Some hotels may charge additional local taxes.
Buythistrip may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is
accepted for cash or cheques sent through the post.
Before payment is received in full, Buythistrip or the Travel Supplier is not obliged to issue any tickets,
confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. Buythistrip is an IATA Ticketing Agent - your tickets for scheduled flights will be sent to you within 90 minutes of payment being accepted in case of E-ticket and 24 hours in case of paper ticket.
Payment can be made by all major debit and credit cards as detailed on the Site. Buythistrip reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking.
Buythistrip reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.
Buythistrip or the Travel Supplier reserves the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer.
Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase.
Please ensure that the billing address details you give match those on your billing statement.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.
Taxes fluctuate in line with exchange rates.
If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours).
Buythistrip will not be liable for any subsequent price increase as a result of payment failure.
Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Buythistrip for any other products or Buythistrip charges will appear as separate transactions on your credit card statement.
5. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
The information in this section is valid for Indian Citizens only. Non-Indian Citizens
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run,
please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Office before you travel to make sure. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
6. Liability of Buythistrip
Your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. Buythistrip does not accept liability where the failure to provide part or all of your booking, death or personal
injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where Buythistrip is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
Buythistrip will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay,
please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's require further information you must supply that promptly in writing.
This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly.
APIS
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries.
You agree to supply this information to Buythistrip and consent to Buythistrip passing this information to the airlines who may onward disclose it to foreign authorities.
If you do not supply Advance Passenger Information, you may be refused entry to these countries.
It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries.
The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).
If you are travelling to a country that requires Advance Passenger information, Buythistrip will ask you to
fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Buythistrip will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
Customer Behaviour
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product.
If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Copyright © 2008 Buythistrip.com, India. All rights reserved